Joyce A Zey

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Verified Reviewer
| map-marker Montville, Connecticut

Need explanation of extra charge on bill

Was at Johnny Rockets in Uncasville, Mohegan Sun casino, Monday, Nov. 20. Paid bill with my debit card, today, as I checking my receipts, I noticed . "Mr Pibb" for 3.79. We had chicken fingers, 2 steak & cheese sands, and a tots. 2 waters. What is MrPibb ??? It also states 7 items, we had 6. I think a refund should be made to me. The check number is 40044. It also states 9 guests, wrong there were 3. Please look into this mater for me. Thank you Joyce Alexander. alexandra26@***.net
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Loss:
$4
Pros:
  • Good food
Cons:
  • Extra charge on bill

Preferred solution: Full refund

User's recommendation: Check you bill before you give a debit card !

Jeania Ooy
map-marker Boston, Massachusetts

A problem with eating chicken salad Sandwich. It had a fingernail in my Sandwich.

OK at 3:32 in the morning. My aunt Edwina. Ordered 2 chicken wings and a chicken salad sandwich. The chicken salad Sandwich that I Bit into had a fingernail in it and I did not eat. The other half cause I was afraid to.
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Mayra T Mxu

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Verified Reviewer
| map-marker Santa Ana, California

Complain against one of your franchise

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I bought two Groupons because my daughter and her friends were going to go to the movies and I wanted to make sure their meals were covered. My daughters friend Dad was going to buy one Groupon and I was going to buy another one.

But when I realize you can give someone a gift. I bought his Groupon and gifted it to the dad so his daughters can use it. And I bought my daughter her own Groupon. We have done this previously and it has worked.

But the previous times us parents were there. Now that our daughters are alone there all of a sudden the system cant do it. Thats a lie. I talked to Sandra, and she was talking over me and was being very rude and not understanding.

That her daughters were stranded there with no money only coupons. She was just coming up with excuses and lies. Would not let me speak to a manager. The girls said they wanted to leave because they were staring at them and they felt uncomfortable.

There should be exceptions. They should be more understanding. And even though the same person bought the Groupon if you gift it to someone else it no longer belongs to them they should belong to the person that you gifted to. And on the top of the coupon it clearly says Mayra TORRES gave Eddie Sanchez his gift.

Two different people. If your system took it once I can take it again. Then Sandra cut me off and said its not her its the system it wont let her. Which is a lie..

she was talking over me stating the manager is not here im not going to do it call back tomorrow she also kept saying no all while i was talking, wouldnt even try to hear me out.

Just talked over me.

I tried to explain it to her that I sent the girls out to the movies and I bought the ticket online and I also purchased a meal through Groupon. They didnt have any money and I was not gonna pick them up until a while later because I was not in the area. And if she can just do this exception because I know theyve done it before. And I know their system will accept it.

But I know she was lying. If so they can eat something. And sandra just kept saying no no no no tomorrow call tomorrow no no no call tomorrow

So frustrating and rude.

I have worked in retail for years. And in customer service my whole life.

I know that is not how you treat people whether the customer is mistaken there are better ways to do it and handle situation. Theres no need to be rude or brush off anybody like that. We were not trying to get free food. This was all already purchased for .

The girls being as young as they are which is 12-year-old.

And as embarrassed as they were they didnt think of keeping the receipt they threw it out but you should have it on file because it was through a Groupon. Under Mayra torres (714)678-****

They were there August 4 at 4 PM at the Westfield Mall in Santa Ana Orange County California

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Loss:
$14
Cons:
  • Sandra was awful she has zero customer service experience

Preferred solution: Let the company propose a solution

User's recommendation: Better training for customer service and attitude on your staff

1 comment
Denetra Eyn

NO is NOT the SAME as RUDE. When you worked in retail I am sure you had to deny a customer as something.

Guess this makes you yourself a RUDE EMPLOYEE. If you are mistaken and wrong and keep arguing they will be rude.

Kimmie G Oop
map-marker Atlanta, Georgia

Complaint

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I went to Johnny Rockets at Phipps Plaza and the manager on duty that day was horrible. I tasted my fries and told her they were cold and if I could have some more.

She took my fries I had tasted and put them back in the fresh fries and mixed it up and gave me fries. I told her that was not sanitary and she said the owner wouldnt care. I then ask for the number to corporate. She gave me a number and when I called I left several messages.

No one ever responded. I went back to Johnny rockets and the owner was there. The manager said the owner already knows what she did and pointed in His direction for me to talk to him. I tried to talk to him but he was too busy to listen to my concerns.

I finally left, its so sad. I will not be going back and definitely will encourage my friends and family to not patronize Johnny Rockets at Phipps Plaza.

View full review
Loss:
$10
Cons:
  • Unsanitary

Preferred solution: Let the company propose a solution

User's recommendation: I DEFINITELY WOULD NOT RECOMMEND

Bryton Yfq

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Verified Reviewer
| map-marker Atlanta, Georgia

The manager and service is unacceptable

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Waiting 20 minutes for an order and then was asked not to return because I complained also they gave a customer the wrong order but still gave the other customer the same order after the first customer touch the food ! Thats unsanitary
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Gregg T Kvb

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Verified Reviewer

My order

Johnny Rockets - My order
Placed an order through the Johnny Rockets at 9390 Hanna Dr Glendale AZ. The order was confirmed and I had money taken out of my account, I went to go pick it up and said they received no such order and would not honor my purchase. I showed him my confirmation on the Johnny Rockets website for that store and he said he never got it and would not honor my purchase. I said that's stealing. You took my money thru your website. Somebody owes me my food or a refund.
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Loss:
$20
Pros:
  • Hamburger
Cons:
  • Manager

Preferred solution: Full refund

User's recommendation: Be careful ordering through Johnny Rockets website

Barbara W Brk

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Verified Reviewer
| map-marker The Villages, Florida

Disapointment

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Writing about Johnny Rockets, The Villages, Florida

This place needs to be visited by someone from Corporate. If any place gives you a bad review, this is it.

Entered at 3:30 on a Saturday afternoon. Hostess on phone and did not look up to acknowledge me for several minutes. Then a guy that looked disheveled approached me and apologized and showed me to a booth. He told me he was the owner!

What a disgrace. Waited a long time to have a wait staff approach me. The staff in this place is so unprofessional and do not represent your company. All the cooks had messy hair, no net, no mask, no gloves.

I ordered anyway. Meal was substandard, even if it was only a burger. (and not the cheapest one). This place is dirty, staff a mess, owner not professional at all.

This place was so much fun and professional several years ago and then it sold. Now I will not return, will let everyone I know (lots) of this experience.

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Cons:
  • Food
  • Manager
  • Bad customer service

Preferred solution: Let the company propose a solution

User's recommendation: I would never recommend this restaurant to anyone. Shame on corporate for tolerating this.

Maria G Zmp

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Verified Reviewer

Burnt food

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Johnny Rockets - Burnt food
I ordered a sandwich to go and I got to my job and the bacon and egg seamed to be burnt. I couldnt eat it so I had to throw it away. I honestly am considering not going back to that restaurant. So Id like a refund.
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Loss:
$11

Preferred solution: Full refund

Lucy M Bhy

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Verified Reviewer
| map-marker Vallejo, California

Got charged even though order was canceled

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Updated by user May 19, 2021

HOW IS IT RESOLVED??? My money wasn't even returned to me!!

Original review May 18, 2021
I went to the Johnny Rockets at Six Flags, and ordered around 7:40pm. After ordering, I realized my order didn't show up in the app, so I went to talk to the person handling mobile orders.

She told me she couldn't find my order either, but I explained to her that my money was already taken out, but it's just not showing up on my app. She decided to check again, and told me that it was in the pending section and asked me if I wanted her to put it in the preparing section. I said yes, but she accidentally ended up pressing the ready button, and decided to ask if I wanted to wait in line and order instead.

Since the line was too long, and they close at 8pm, I decided to cancel my order and thanked her. I'm not sure why my money was still taken, but I'd like a full refund please.
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Loss:
$62
Cons:
  • Long wait in line
  • Wait is long
  • Even when people order through the app

Preferred solution: Full refund

Anonymous
map-marker Burlington, Massachusetts

For extending my birthday coupon

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It led to voicemail & who knows when Ill receive an answer from them like in a week or a month a year?
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User's recommendation: When I will be answer by email or phone

Timothy M Hlq

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Verified Reviewer
| map-marker Las Vegas, Nevada

Where are Johnny Rockets Gift Cards accepted in Las Vegas and Reno NV locations?

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Where are Johnny Rockets Gift Cards accepted in Las Vegas, NV and Reno, NV Locations? I have 4 Johnny Rockets Gift Cards totaling $151.90. Today, I tried 2 Johnny Rockets locations in Las Vegas Fashion Mall and Venetian Resort whereas they do not accept Johnny Rockets Gift Cards anymore. Are there any corporate stores in Las Vegas, NV and Reno, NV? Please let me know, when able? Take care, Tim of Reno, NV.
View full review
Loss:
$152
Cons:
  • Many do not accept gift cards in las vegas

Preferred solution: What Johnny Rockets in Las Vegas and Reno NV accept Johnny Rocket Gift Cards? I will loose $150.90 in Johnny Rockets Gift Cards since I can not find a Johnny Rockets Store to use my Gift Cards (Corporate needs to make good on my Gift Card Values).

User's recommendation: Corporate Customer Service did not email me back/did not reply to my request.

Anonymous
map-marker Avondale, Arizona

Complaint

Cant get them to return my calls
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User's recommendation: Dont go

Katharine Yei

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Verified Reviewer
| map-marker Hollywood, Florida

Trying to get them to send my w-2

No one is picking up the phone and I need my w2 so I can do my income tax
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Olivia M Tgg
map-marker Denver, Colorado

To complain about service

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messed up orders, took 20 minutes to fix, charged a $10 meal as $23. manager wouldnt comp it and said that they dont do that. I have never received service that bad.
View full review
Loss:
$23
Cons:
  • Refused to honor company coupon and rude
  • Cahier
  • Management
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Sandra Q Vdg
map-marker Ledyard, Connecticut

GREAT FOOD IN A GREAT ATMOSPHERE WITH GREAT SERVICE

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My husband and I enjoyed a morning at Foxwoods Casino and then craved a good philly cheese steak sandwich with french fries and onion rings. After all, that is a favorite meal of ours at Johnny Rockets. It was very busy at the Tanger Outlets restaurant, but our server, Jamie, was outstanding in handling the many customers at the tables waiting for their meals, even though she was the only server along with the cook. Jamie served us in a very friendly, courteous and timely manner, which helped us to enjoy our meal even more. You are very fortunate to have Jamie as an employee.
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Pros:
  • Great food at great prices with great service
Reason of review:
Good customer service
Kimberly c Tma
map-marker South Bay Cities, California

Hit and miss on order

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Waitress did not fix food the way it should have been the onion ring was not extra cruspy then sent back she brought back burnt. Beacon on burger was not crispy . Food did not taste fresh i go her about three times a week this is the second time i got bad service please accomondate this bad experience . Location 1550 c rosecrans ave . Manhattan beach 310 536 ****. Server Jen visit on 11/21/19 spent $26.56 cents on order. Please accomondate me.
View full review
Loss:
$27
Pros:
  • Food good its hit and miss
Reason of review:
Bad quality

Preferred solution: Full refund

About

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Summary

Johnny Rockets is a chain of classic all-American restaurants. It was established in 1986 in Los Angeles, California. Today it has locations in many states of the USA and all over the world including India, Colombia, Germany and others. Its tagline is "The Original Hamburger". Johnny Rockets offers a menu containing such categories as hamburgers, rocket melts, hot dogs, salads etc. It also provides a nutrition calculator based on the restaurant menu. In addition Johnny Rockets gives General Food Allergen Information. The company has such special promotions as movie tickets, gift cards, etc.

Johnny Rockets reviews and complaints

Johnny Rockets is ranked 360 out of 2515 in Cafes, Restaurants and Bars category

Area Served

USA

Payment Methods

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