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hello, this is my 3rd attempt at resolution. I have not been contacted by anyone at the company to assist me in my problem. I visited the store at Princeton, nj on Aug 21, 2017 and received horrible customer service from the manager there. He stated he could not honor...
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2.3
Lawrence Township, New Jersey
Product
#1106878
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I ordered a bowl of chili, when I got it the bowl it was half full and cold, had to ask for the crackers they didn't bring me any, told the lady that severed me that the chili was cold all she offered was a milk shake, they charged me 5.50 for the chili.I was expecting...
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1.3
I didn't like
  • Not giving the customer what they ordered
#1105821
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We went to JR from experience we received at another JR at a casino in AZ. So we went to a JR in Gilbert AZ and had the worst service, we had to ask for menus, our request for a glass of water and ice tea was promptly brought. The food arrived after several minutes,...
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Anonymous
Anonymous

That was pretty bad service!

#1105380
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Johnny Rockets - Awful

Johnny Rockets
#1082353
2.0
Details
I have tried to make contact with someone since 7-23-17 and no one will call me back or respond we xpent $200 a waste if $$$ 20min fir drinks another 10min because firhit a kids drink was a hour for adult beverage foid made ering and some ice cold
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Johnny Rockets - Awful total 13 of us and was told the wait for 30min for dri

Johnny Rockets
#1081438
1.8
Details
The wait was 30 min fir frinks even kids aapnd a hour fir 1adult beverage was so long because we were a big group and some of food made wrong and ice cold burger fo r a $200 bill and our daughter bday we expected more i have complained on messenger for a week straight with no luck just autamated machine this happeneed on 7/23/17 around 4:00
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Johnny Rockets - The food was extremely cold

Johnny Rockets
#1054892
1.0
Details
Today is june 1, 2017... Im currently at the Milwaukee Mitchell airport.... I decided to try this place and was greeted by Geniqua... My ticket number was 1684... The food was extremely cold even my fries but i had already boarded the plane...I'm just disappointed in the quality of customer service and food quality...
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Cleanliness
Customer service
Delivery Service
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Diversity of Products or Services
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Quality of Food
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Review about Johnny Rockets Hamburger from Fountain Valley, California

Johnny Rockets
#688046
5.0
Details
On8/21/15 while in the ballys casino Las Vegas food court I consumed a hamburger later that evening I became violently ill vomiting throughout the night with some type of food poisoning from improperly taken care of hamburger meat possibly left out in room temperature. I was unable to enjoy the rest of my stay and left the next morning Robert mercier
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Cleanliness
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Went for lunch at 12:40. Had to wait just to get a table and ended up outside. Ordered and waited 55 minutes, while a woman at the next table (2 inches awsy) smoked like a chimney. As an asthmatic, the fact that the wind blew her smoke into my face was brutal. Finally,...
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1.7
#1074812
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Kennywood Park,Pgh.Pa. Restaurant From the moment the girl took our order,who had a miserable face till till the end of the meal was a disaster! Ordering was a nightmare,all the girl did was point at the board when asked a question. We sat at the counter right in front...
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1.7
I liked
  • Cheese fries
I didn't like
  • Cahier
  • Food
#1072865
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ON jULY 5TH I STOP BY FOR THE $5.99 BURGER AND FRIES I ASK FOR CHEESE AND WAS TOLD IT WAS $1.19 MORE FOR 1 SLICE OF CHEESE=$7.18 PLUS TAX=$7.68 I GOT A SMALL AND I MEAN SMALL AMOUNT OF FRENCH FRIES AND WAS TOLD BY THE MANAGER THAT WHEN YOU PAY LESS YOU GET LESS? I TOLD...
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1.9
#1071022
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Johnny Rockets (JR) - Bally's in Las Vegas - Jun 19 Had just gotten into Vegas on a 110-degree night. We were walking over to the strip and decided to get a *** to eat at JR. My wife and I each ordered one of their burgers... and specifically said "no" when asked...
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1.1
#1065885
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well , my first visit to a newly open story here in Victoria B . C Canada it was at the 1644 Hillside mall ....I got the milkshake what was real nice to drink , not sugar type shake smooth I thought this was good , Then it was the problem ... your bacon cheese fries...
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3.3
I liked
  • Host casey
I didn't like
  • Fries
#1061728
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I had a terrible expirience, incomplete order, coke machine out of service, soggy burger, chili cheese all over my food, mayo everywhere- just horrible- all which could potentially have been rectified, however I had a manager contact me and ask me to go back for a...
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#1046692
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Contact Johnny Rockets

Mailing Address:
The Johnny Rockets Group, Inc.
20 Enterprise, Suite 300 Aliso Viejo, CA 92656
Aliso Viejo, CA 92656
Phone:
(888) 856-4669
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I went to the one at Twin River Casino in Rhode Island. The food looked like someone picked it up from the floor, and when I asked one of the waitresses would you eat this, she told the guy who was the one that cooked it and then he flung it in the trash. So I ended up...
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2.5
#1016123
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